We respect your privacy
Mash Media Marketing Pty Ltd ("Mash Media", "we", "us") is committed to handling personal information responsibly, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where it applies to visitors based in the European Union, the General Data Protection Regulation (GDPR). Personal information means any information that identifies you, or could reasonably be used to identify you.
What personal information we collect
We generally collect the kind of information you'd expect: your name, phone number, email address and postal address. Depending on how you interact with us - through an enquiry, a project, a survey or ongoing client work - we may also collect further details you choose to share, such as feedback, or information relevant to invoicing and payment.
How we collect your personal information
Most personal information comes directly from you - filling in a contact form, emailing us, calling us, or working with us on a project. Some information is collected automatically through your use of our website. Occasionally we may receive information about you from a third party in the ordinary course of business (for example, a referral), and where that happens, it's still handled under this policy.
How we use your personal information
We use personal information to deliver the services you've asked us for, keep you updated on your project or account, run our business (including invoicing and record-keeping), improve what we offer, respond to your enquiries, and look into and resolve any complaints.
Disclosure of your personal information
We don't sell personal information. We may share it internally with our own staff, and externally with advisers, contractors and suppliers who help us deliver our services - always limited to what's reasonably necessary for that purpose, and never as a matter of course beyond that.
General Data Protection Regulation (GDPR) for the European Union (EU)
For visitors and clients based in the EU, we aim to process personal information consistently with the GDPR's core principles - collecting only what's needed, for a clear and lawful purpose, and keeping it secure. We don't collect special category data (health, religious belief, and similar sensitive categories) without your explicit consent.
Your rights under the GDPR
If the GDPR applies to you, you have a set of rights over your personal information: to access the information we hold about you; to have inaccurate information corrected; to have information deleted (sometimes called the "right to be forgotten"); to restrict or object to certain processing; to receive your data in a portable format; to not be subject to decisions made solely by automated processing; and to lodge a complaint with your local data protection authority.
Hosting and international data transfers
Personal information we collect is hosted and processed in Australia. Where information does need to move across borders, we take reasonable steps to make sure it's protected to a standard consistent with this policy.
Security of your personal information
We take reasonable technical and organisational steps to protect the personal information we hold from misuse, loss and unauthorised access. That said, no method of transmission over the internet is completely secure, and we can't guarantee absolute security. Where we engage a third party to process data on our behalf, we expect them to meet an equivalent standard of protection.
Access to your personal information
You can ask us for a copy of the personal information we hold about you. We'll usually provide this, though there are limited circumstances under the Privacy Act where we may need to decline or limit a request - for example, where releasing information would unreasonably impact someone else's privacy.
Complaints about privacy
If you have a concern about how we've handled your personal information, get in touch at ric.camilleri@nrsmedia.com and we'll look into it and respond as promptly as we can.
Changes to this privacy policy
We may update this policy from time to time to reflect changes in our practices or in the law. Updates take effect as soon as the revised policy is published on this page.
Website: cookies and analytics
Like most websites, ours uses cookies and similar technologies to understand how the site is used and to support tools like Google Ads and website analytics. Some of these are provided by third parties, whose own privacy policies govern how they handle any data collected. Our website may also link out to other sites - once you leave ours, their privacy practices apply, not ours.
If you have any questions about this policy, contact us at ric.camilleri@nrsmedia.com or call +61 409 501 065.
